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Park Plaza Cardiff Hotel, Cardiff
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Key details
About the Hotel
Greyfriars Road,
Cardiff,
United Kingdom,
CF10 3AL,
South Glamorgan
Park Plaza Cardiff is situated in the heart of Cardiff Centre, Wales' commercial and leisure hub. The hotel features a unique collection of original art and an impressive spa. Its location offers easy access to Cardiff's main attractions while providing a tranquil ambiance enhanced by the distant sound of church bells.
Location
Park Plaza Cardiff is conveniently located near Cardiff's shopping district along Queen Street and key attractions such as Cardiff Castle and Bute Park. Though it lacks on-site parking, guests can access nearby car parks with discounted rates available at the NCP car park on Greyfriars Road. The hotel is also well-connected by public transportation, ensuring easy exploration of the city.
Rooms
Park Plaza Cardiff offers 129 stylish air-conditioned guestrooms, including Superior, Executive, Junior Suites, and Suites. Each room features modern amenities such as flat-screen televisions, complimentary Wi-Fi, and tea and coffee making facilities. Superior Tree-Lined view rooms provide a picturesque view towards City Hall and the Civic Centre.
Eat & Drink
The Laguna Restaurant & Bar features an A la Carte menu that highlights British and Welsh cuisine, including dishes like slow-cooked lamb shank and fisherman's pie. Guests can enjoy a delightful selection of Afternoon Teas, and outdoor dining is available on the Laguna Terrace. The hotel also provides tailored dining options for private events, accommodating diverse dietary preferences.
Leisure & Business
The Laguna Health Club & Spa includes a 20-meter stainless steel swimming pool, spa bath, and steam room, designed for relaxation and rejuvenation. The hotel features 11 versatile conference rooms equipped with air-conditioning and complimentary Wi-Fi, suitable for a range of events from weddings to corporate meetings. An on-site gym is available, complete with modern exercise equipment.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Spacious Room!
“I was delighted by the spaciousness of the room, making it the perfect place to relax during my stay.” view full review
Excellent Room Service
“The 24-hour room service was outstanding, offering a diverse menu that made dining in a pleasure.” view full review
Relaxing Spa
“The spa area was a wonderful retreat, providing a calming atmosphere and top-quality treatments.” view full review
Delicious Breakfast
“Breakfast was a highlight of my stay, featuring a fantastic selection that catered to all tastes.” view full review
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Baggage storage
Elevator
Sports & Fitness
Fitness center
Guest Parking
Electric kettle
Services
Pet amenities available
Room service
Laundry
Dry cleaning
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Spa & Leisure
Indoor swimming pool
Spa & wellness center
Steam room
Massage
Shallow end
Room features
Air conditioning
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Greyfriars Road,
Cardiff,
United Kingdom,
CF10 3AL,
South Glamorgan
Map view
street view
Greyfriars Road,
Cardiff,
United Kingdom,
CF10 3AL,
South Glamorgan
City landmarks
Westgate Street
Principality Stadium
3100 ft
Museums
National Museum Cardiff
4600 ft
Stadiums
Motorpoint Arena Cardiff
2500 ft
Parks
Bute Park
1.7
mi
CardiffWales
Cardiff Bay
1.5
mi
Mall
St David's Dewi Sant
2500 ft
Golden Cross Hayes Bridge Road
Wales National Ice Rink
3000 ft
Market
Cardiff Market
2100 ft
Church
The City Parish of St John the Baptist
2100 ft
Museums
Techniquest
1.5
mi
University
Cardiff University
2300 ft
Museums
Firing Line Museum of The Queen's Dragoon Guards and The Royal Welsh at Cardiff Castle
2100 ft
North Road Cathays Park
Royal Welsh College of Music and Drama
2100 ft
Cardiff Arms Park Westgate Street
BT Sport Cardiff Arms Park
2200 ft
Clare Road
Tramshed Cardiff
3900 ft
Womanby Street
Castle Emporium
2400 ft
Public Building
Mansion House
3300 ft
Nearby
Cardiff Castle Grounds
Cardiff Castle
1800 ft
Church
St David's Metropolitan Cathedral
1400 ft
Shopping Area
Capitol Shopping Center
1200 ft
Public Building
City Hall
1100 ft
Art object
Animal Wall
1900 ft
Museums
Museum of Cardiff
1700 ft
Gallery
Martin Tinney Gallery
1400 ft
Mall
Duke Street Arcade
1400 ft
Gallery
Kooywood Gallery
1800 ft
Mall
High Street Arcade
1800 ft
Shopping Area
Castle Quarter Arcade
1900 ft
11 St David's Way St David's - Dewi Sant
Statue of Sir Gareth Edwards
2000 ft
Avengers S.T.A.T.I.O.N. Cardiff
1900 ft
Restaurants
Laguna Kitchen & Bar
900 ft
Greyfriars Road Park Plaza Cardiff
Tiger Tiger
500 ft
Greyfriars Road The Friary
Giovanni's in Park Place
400 ft
7-8 Park Place
Henry's Cafe Bar Cardiff
600 ft
Park Chambers Park Place Park Place
Revolucion De Cuba
700 ft
The Friary
Steinbeck & Shaw
400 ft
Greyfriars Road
Bellini's Italiano Park Place
600 ft
1 Park Place City Centre
Slug & Lettuce
600 ft
The Friary Centre
Grey
900 ft
Kingsway
Oddsocks Bar & Kitchen
700 ft
1 Park Place
The Metropole Lounge
800 ft
Kingsway Hilton Cardiff
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
clean
helpful staff
noisy nights
mould around bath
7.2/10
Very good
Rooms
7.1
Location
8.3
Service
7.9
Dining
6.3
Guest reviews
7.2/10
based on 17 reviews
4.5/5
based on 2930 reviews
8.3
8.3/10based on 6307 reviews
#10 of 75 hotels in Cardiff based on Tripadvisor
Edward
United Kingdom,
May
2024
7.8/10
The hotel offers big and clean rooms with nice facilities, though some rooms lack views and are smaller than expected. The service is efficient and helpful, even though a rare instance of unprofessionalism was noticed. The location is great, offering easy access to city attractions and convenient parking. Dining is good but may be a bit pricey. Overall, a comfortable stay with a few minor drawbacks.
Rooms
8.0
The rooms were big and clean, equipped with all promised facilities but lacked a view and were a bit small.
Service
7.0
The service was efficient and helpful, though one isolated incident of unprofessionalism was observed.
Location
9.0
The location is great for exploring the city's attractions, with easy parking nearby.
Dining
7.0
The dining experience was good, but prices were a bit high.
Facilities
8.0
The hotel offers a terrace and comfortable booths for guests' enjoyment.
Eleanor
United Kingdom,
April
2024
7.4/10
I had a mixed experience at this hotel. The rooms were clean and comfortable, but they needed a bit of updating. The service was warm and welcoming, but the dining options were a bit hit or miss. The location was perfect for shopping and sightseeing but lacked ambiance in certain areas.
Rooms
7.0
The rooms felt clean and were very comfortable, but could do with an update.
Service
8.0
The service was very warm and welcoming.
Location
9.0
The location was perfect for shopping and sightseeing, but lacked ambiance in certain areas.
Dining
6.0
The dining experience had its ups and downs, could be improved.
Facilities
7.0
The hotel had basic facilities that met my needs.
John
United Kingdom,
March
2024
7.4/10
The hotel offers spacious and clean rooms, but the temperature control could be improved. Although lacking robes for a spa hotel, the room was overall good. The service was welcoming and courteous, apart from discussions about clients. The hotel's location is superb for exploring the city. The dining options had variety but were deemed a bit bland.
Rooms
7.0
The rooms were clean and nice, but the freezing temperature was a challenge despite adjusting the thermostat multiple times.
Service
8.0
The staff were friendly and polite, with a few exceptions in discussions about guests.
Location
9.0
The hotel is in a great location, close to Queen Street and the New Theatre, ideal for exploring the city center.
Dining
6.0
The dining experience had a good variety, though some dishes were considered bland.
Facilities
7.0
The facilities were satisfactory overall.
Gene
United States of America,
March
2024
8.8/10
Wow, staying at this hotel was like finding a hidden gem in the city center! The quiet setting and the beautiful tree-lined view made for a peaceful stay, but there were a few minor inconveniences. The service was top-notch, though, with friendly and efficient staff ready to assist. The location couldn't have been better, allowing us to explore the city with ease. However, the dining experience fell short due to lukewarm dishes, but the room service was fantastic. Overall, a great value for the money!
Rooms
9.0
I was impressed by how exceptionally quiet the rooms were for a city center hotel, and the tree-lined view added a nice touch to our stay.
Service
9.0
The staff were not only efficient and pleasant but also very helpful during our entire stay. Their friendliness made us feel right at home.
Location
10.0
The location was amazing, just a few minutes away from the shopping center and perfectly situated for exploring the city on foot. The on-sight parking was a bonus!
Dining
7.0
While the dining experience was a bit disappointing with lukewarm food, the room service made up for it, arriving promptly and allowing us to relax after breakfast.
Facilities
9.0
The facilities were top-notch, making our stay even more convenient and enjoyable. Everything we needed was easily accessible.
Donald
United Kingdom,
February
2024
5.6/10
The hotel was full of potential but fell short in a few areas. The rooms were spacious but very loud, requiring multiple complaints for resolution. The service was professional and swift in addressing issues but lacked warmth towards guests. The location was convenient with some thoughtful gestures, yet overpriced dining options. The dining experience was expensive and unexceptional, though staff were attentive. Overall, a mixed experience due to noise levels and pricing.
Rooms
5.0
The spacious rooms were unfortunately very loud, necessitating several complaints.
Service
7.0
The service was professional but lacked a personal touch.
Location
6.0
The location was convenient with some thoughtful gestures, yet dining options were overpriced.
Dining
5.0
The dining experience was expensive and unexceptional, although staff were attentive.
Facilities
6.0
Facilities were decent but nothing exceptional noted.
Philip
United States of America,
February
2024
7.6/10
The hotel's location is its key asset, being well-appointed for both the gig venue and the city center. The rooms were modern and clean, but only partially refreshed after our first night. The service was fabulously welcoming and offered complimentary breakfast as an apology. The dining experience had plenty of choices but fell short of 4-star quality. The facilities were well-maintained.
Rooms
7.0
The rooms were clean and modern with a great bathroom but only partially cleaned after our first night.
Service
9.0
The service was fabulously welcoming and complimentary breakfast was offered as an apology.
Location
8.0
The hotel's location is ideal for both the gig venue and the city center.
Dining
6.0
The dining had plenty to choose from but fell short of 4-star quality.
Facilities
8.0
The facilities were well-maintained.
Victor
United Kingdom,
February
2024
7.6/10
I felt at home in the hotel, with big rooms and lovely high ceilings making it cozy. The bed was comfy, but being right opposite the club kept me up until the early hours of the morning. Despite the temperature being turned down, the noise was a bit of a downside.
Rooms
7.0
The room was big with lovely high ceilings, and the bed was comfy.
Service
9.0
The staff were really helpful, especially on a very early Sunday morning departure, sending me off with bottled water and directions. They were friendly and down to earth.
Location
8.0
The location was ideal, surrounded by everything within walking distance, except the waterfront. Close to bus links too.
Dining
7.0
The food was good, and the service was nice, except for a couple of issues during my stay.
Facilities
7.0
Nice and clean facilities, but there was some mould around the bath that was off-putting.
clean
noisy nights
John
United Kingdom,
February
2024
7.2/10
The hotel's location is excellent, being just outside the main streets and very near the castle. The rooms are of average size with good facilities, including a very spacious bath tub, despite a rusty cracked part that requires attention. However, the rooms felt a little cold during the stay. The service was mixed with reminders regarding wine orders but overall a happy and friendly team in all areas, including room service and laundry. The dining experience varied from poor quality breakfast to fantastic selections. The hotel offers a great location, slightly away from the main tourist areas, next to a green area and with convenient front parking.
Rooms
7.0
The rooms were of average size with good facilities, including a very spacious bath tub. A little cold during the stay.
Service
7.0
The service was mixed, with some reminders regarding wine orders but overall a happy and friendly team in all areas.
Location
8.0
The hotel's location is excellent, being just outside the main streets and very near the castle.
Dining
6.0
The dining experience varied from poor quality breakfast to fantastic selections.
Facilities
8.0
The hotel offers a great location, slightly away from the main tourist areas, next to a green area and with convenient front parking.
Emma
United States of America,
January
2024
7.8/10
My stay at the hotel was comfortable and enjoyable. The room was clean and had all the amenities I needed, although the bathroom was a bit small. However, the check-in process took longer than expected, and there was no follow-up on the requested extras for our anniversary stay.
Rooms
8.0
The room was very comfortable, clean, and had all the amenities.
Service
9.0
The staff were beyond friendly and welcoming, going above and beyond for me and my partner. However, there seemed to be a delay in communication with the duty manager.
Location
9.0
The hotel's location was fantastic, within walking distance to the city center and close to key attractions like the castle and the Stadium. It felt safe and efficient, making it easy to explore Cardiff.
Dining
6.0
The dining experience was a bit of a mixed bag. While the breakfast was fabulous, the overall dining standard did not meet expectations. Witnessing an unhygienic practice with cereal dispensers was disappointing.
Facilities
7.0
The facilities were good and provided adequate services like room service, dry cleaning, and laundry.
Clean
Small bathroom
Robert
United Kingdom,
November
2023
7.4/10
The hotel's location is perfect, right in the center with great access to local bars and shops. The rooms had an adjoining door, which led to another room, and were a bit draughty when sitting close to the windows. The service was excellent, with prompt responses and helpful staff. The dining experience was a little tired and crazy expensive. However, the facilities were modern and convenient.
Rooms
7.0
The rooms had an adjoining door, which led to another room, and were a bit draughty when sitting close to the windows.
Service
9.0
The service was excellent, with prompt responses and helpful staff.
Location
8.0
The hotel's location is perfect, right in the center with great access to local bars and shops.
Dining
5.0
The dining experience was a little tired and crazy expensive.
Facilities
8.0
The facilities were modern and convenient.
Lloyd
United States of America,
November
2023
7.6/10
Staying at this hotel was a good deal for us as we got a discount on the room rate. The rooms were clean, spacious, and quiet, facing a lovely tree-lined view. However, we did experience some noise from a neighboring room playing loud music late at night, which was a downside.
Rooms
7.0
The rooms were adequate for the price we paid and offered a clean, spacious, and quiet environment with a nice view.
Service
6.0
The staff was very nice and helpful, providing recommendations on where to eat. However, there was a bit of a letdown when it came to the room not being ready on time, and the staff not being very accommodating.
Location
8.0
The hotel's location, near the center of Cardiff and adjacent to City Hall Lawn where Winter Wonderland was set up, was convenient. However, there was some street noise, and it took a bit long for our room change request to be processed.
Dining
9.0
The dining experience was excellent, with plenty of varied options to choose from in a local pub that suited our tastes and budget. The presence of a pancake machine was a highlight.
Facilities
8.0
The hotel offered good dining options and facilities to meet our needs during our stay.
Alan
United Kingdom,
November
2023
7.2/10
The hotel feels old-fashioned and soulless, but the rooms are spacious and comfortable, providing fantastic nights of sleep. The service is inconsistent, with helpful moments mixed with unhelpful ones. The location is great for shopping and sightseeing but can be noisy at night. Despite the high parking cost, the dining options are good.
Rooms
8.0
The rooms are spacious and comfortable, offering fantastic nights of sleep.
Service
6.0
The staff's helpfulness is inconsistent, with moments of assistance but also unhelpfulness noted.
Location
8.0
The location is great, ideal for shopping and sightseeing, but can be noisy at night.
Dining
7.0
Despite the high parking cost, the dining options are good with a solid selection of foods.
Facilities
7.0
Facilities are adequate but not exceptional.
David
United States of America,
November
2023
7.6/10
My stay at the hotel was a mixed experience. The rooms were spacious and extremely comfortable, but unfortunately quite a walk from the lift and not very warm. The value for money was lacking; for over £100 for a single night, I expected more of a 'wow' factor.
Rooms
8.0
The rooms were spacious and extremely comfortable but not very warm. A bit of a walk from the lift.
Service
7.0
The service was good overall. We had to wait an hour for our lunch due to being busy, but the staff were friendly. One lady at the hot buffet wasn't the best.
Location
9.0
The location was very good, right in the center and close to amenities. It was perfect for a night in Cardiff.
Dining
6.0
The dining experience was a bit underwhelming. Some items were not ready, and there was a wait for the food. The quality wasn't consistent with previous visits.
Facilities
8.0
The hotel had nice facilities, and the place was spotless. We enjoyed the use of the pool and the spa.
Joe
United Kingdom,
September
2023
6.2/10
The hotel is in a great location for exploring Cardiff, less than a 5-minute walk from the town center. The rooms are hot and stuffy due to the inability to use the A/C or open windows, with quite a large bathroom featuring a separate bath and shower. Despite not being ready upon my arrival after 2.30, the staff could not have been more helpful and welcoming, especially with my older mother. However, the room was extremely small, and there was a lot of noise from nearby pubs/clubs until about 2 am.
Rooms
5.0
The rooms were extremely small and hot, making it stuffy due to the A/C limitations and windows that do not open. The bathroom, on the other hand, was quite spacious with a separate bath and shower.
Service
9.0
The staff were lovely, friendly, and exceptionally helpful at all times, especially with my older mother. They made our stay welcoming and comfortable.
Location
7.0
The location is ideal for exploring Cardiff and accessing attractions like St David's Hall and Cardiff Castle. However, being at the front of the hotel resulted in a lot of noise from nearby pubs and clubs until late at night.
Dining
5.0
The dining experience was let down by the quality and temperature of the cooked food. The poor handling of food by a staff member was off-putting. Despite this, the seasoned fries were world-famous.
Facilities
6.0
The facilities were average, with some room for improvement in the dining service quality and noise insulation in the rooms.
Peter
United Kingdom,
August
2023
8.0/10
The hotel is conveniently located near the city center, shops, and the train station, offering spacious and clean rooms. The staff are friendly and accommodating, making for a pleasant stay overall, although some minor cleanliness issues were noted behind the bed.
Rooms
7.0
The rooms were a good size, nicely furnished, and clean, although there was an inch thick of dust and dirt behind the bed along the skirting board.
Service
9.0
The staff were helpful, friendly, and professional, always eager to assist with any needs.
Location
8.0
The hotel is in a really good location, close to the city center, shops, and the train station, making it convenient for exploring the area.
Dining
8.0
The dining experience was excellent with a variety of choices, although some dishes were a bit overcooked.
Facilities
8.0
The hotel offers room service, dry cleaning, and laundry facilities, enhancing the overall convenience of the stay.